Payment & Cancellation Policy

• We take 100% advance payment prior to arrival.

• Cancellation & Refund Policy:

  • 50% refund if cancelled 15 days before arrival.

  • No refund if cancelled less than 15 days before arrival.

• Exceptions:

  • If flight is cancelled on the day of arrival, guest must provide ticket proof with name.

  • If proof is provided, the guest can use the amount deposited within one fiscal year to re-book at prevailing rates.

  • If there is a landslide on the route on the day of arrival, Springfield Resort will confirm with NHA.

  • If NHA confirms the landslide, guest can re-book within one fiscal year using the deposited amount at prevailing rates.